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What you should know

Shipping plants during Fall / Winter can be risky if you live where there might be a cold snap. We recommend you to add a HEAT PACK to your order and upgrade to NEXT DAY SHIPPING. Please read more about our shipping and return policy here.

How do you package plants for winter?
We currently ship using thermal bubble wrap along with compostable popcorn with added heat packs (if ordered). We insulate and secure all our plants for safe arrival. However, we are not able to guarantee any damages due to weather (extreme heat / freezing cold) or courier delays.
Will I get a refund if plants are dead on arrival?
We ensure all plants are in great condition before we ship. However, we do not take responsibility due to courier delays, as well as cold / hot damage during shipment. Please check your weather before considering purchasing live plants. We strongly suggest you purchase a heat pack and upgrade to next day shipping if the plants you are considering are on your wishlist must haves.
I haven’t received a dispatch email/email confirmation?
An automated email is sent with tracking # when your order is dispatched. Please check all folders (spam/junk) as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
Can I pick up my order in person?
Of Course! You can pick up your order in our retail store at 3427 Fremont Pl N, Seattle, WA 98103, United States. We offer 3 options when you purchase on website, (1) local pickup, (2) local drop-off on any orders over $50 and within 5 miles radius of our location, and (3) shipping to all US territories (outside 50 states may require an additional surcharge).
Can I request shipping at a later day?
You may request to ship your order up to 7 days after your date of purchase. There is a comment box in your CART to allow for notes and instructions for our shipping team.
Can I select next day delivery?
Customers can choose UPS NEXT DAY AIR upgrade when they check out. Please note this is an additional shipping fee buffer on top of your shipping fee. Any excess will be refunded upon shipping.