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What You Should Know

Shipping plants during Fall / Winter can be risky if you live where there might be a cold snap. We recommend you to add a HEAT PACK to your order and upgrade to NEXT DAY SHIPPING. Please read more about our shipping and return policy here.

How do you pack your plants for shipping?
We currently ship using thermal bubble wrap along with compostable popcorn and poly-fil as needed. Heat packs may be ordered as needed. We fully insulate and secure all our plants for safe arrival. However we are not able to guarantee any damages due to weather (extreme heat / frozen temperatures) or courier mishandling.
Why should I pay for next day air?
Currently UPS is guaranteeing next day air service. This mean you will receive your package usually within 24 hours or less. This minimizes stress, delays, and damages from handling. Plants are perishable goods meaning they can be damaged or experience stress during transit. Understand that shipping plants is a RISK that the customer is 100% responsible for. If you are ordering plants that are on your wishlist/ unicorns/ or highly collectible, UPGRADE to NEXT DAY AIR!
Can you explain your shipping fee?
The logistic of shipping can be confusing. Some customers may order just 1 plant, but if you order a pot, various sizes of plants, fertilizer, moss poles, etc., you can understand how it can be a "tetris" puzzle how to fit them all into a box. Hence, our solution to is offer an estimate and refund the balance when we finalize shipping. Now that we have approached spring, the shipping fee paid is used to either ship USPS priority or UPS 2-3 day, whichever is faster! We always want you to get your plants ASAP! In the cart page when you check out, we have a NOTE section that you can specify how you would like us to ship. You can say, ship fastest or i'm ok w/ usps priority. Again to clarify, plants are PERISHABLE items and we highly suggest you add next day air buffer to receive it next day. UPS is guaranteeing next day service. If you are comfortable knowing that your plants may be delayed, and may exhibit some damage or stress from transit, then choose USPS priority or UPS 2-3 day air.
Can I pick up my order in person?
Of Course! You can pick up your order in our retail store at 3427 Fremont Pl N, Seattle, WA 98103, United States. We offer 3 options when you purchase on website, (1) local pickup, (2) local drop-off on any orders over $50 and within 5 miles radius of our location, and (3) shipping to all US territories (outside 50 states may require an additional surcharge).
Can I request shipping at a later day?
You may request to ship your order up to 7 days after your date of purchase. There is a comment box in your CART to allow for notes and instructions for our shipping team.
I haven’t received a dispatch email/email confirmation?
An automated email is sent with tracking # when your order is dispatched. Please check all folders (spam/junk) as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
Will I get a refund if plants are dead / damaged on arrival?
We ensure all plants are in great condition before we ship. Unfortunately, we are unable to account for or take responsibility due to courier handling, delays, or damage due to excessive weather conditions (heat/cold). Because plants are considered perishable goods, we strongly suggest shipping them via UPS NEXT DAY AIR which is currently a guaranteed service. Due to Covid-19 and the influx of packages being shipped throughout the country, USPS and UPS are not guaranteeing delivery for UPS ground, USPS priority, UPS 2-3 day air. Some customers are not affected and have received their packages with 2-3 days, while others have experienced delays up to a few weeks. While we can't guarantee your plants will survive for 2 weeks in transit, we are happy to get feedback that many customers who do experience delays have been very happy with our shipping.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
I'm not happy with my purchase. It doesn't look like the images on the website? What's the next step?
When plants are listed "as shown", it means you will receive this EXACT plant. Usually they are noted by either #s or sequential lettering. When listed as "assorted", you will receive a plant that can vary slightly in size, color, shape, or variegation. All images are taken by us of the plants in our collection. We do not use stock photos or take photos of every single plant that's available. We randomly pick a plant from a lot and use it as our image to represent the current availability. The plant you will receive can vary slightly by shape, color, and size depending on season. A lot of plants available during spring/summer will be much larger than what is offered during fall/winter. If you have any questions, definitely reach out to us via email at and one of our team members will assist you. Return labels will be issued if you received the wrong plant or if you find pest on them upon unboxing (An unboxing video is encouraged).